Privacy Policy

At AutoFix Garage, located at 1234 Biscayne Boulevard, Miami, FL 33132, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us in any way. Our Data Protection Officer, Elena Ramirez, can be reached at [email protected] or (305) 555-0101 for any privacy-related inquiries.

Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: This includes your name, email address, phone number, and postal address, which you provide when you request a service, schedule an appointment, or contact us through our website or other channels.
• Vehicle Information: We collect details about your vehicle, such as its make, model, year, and VIN, to provide accurate and tailored services.
• Payment Information: When you make payments for our services, we collect payment information such as credit card details or other financial data. We use secure payment processors to handle this data and do not store your complete payment information on our servers.
• Website Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar technologies to collect this data.
• Communications: We retain records of any communications you have with us, including emails, phone calls, and chat logs, for customer service and record-keeping purposes.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To schedule appointments, provide automotive repair and maintenance services, process payments, and communicate with you about your vehicle's needs.
• Improving Our Services: To analyze website usage data, identify trends, and make improvements to our website and services.
• Customer Support: To respond to your inquiries, resolve issues, and provide excellent customer service.
• Marketing Communications: With your consent, we may send you promotional emails or newsletters about our services, special offers, or other information that may be of interest to you. You can opt out of these communications at any time by following the unsubscribe instructions in the emails.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responding to subpoenas or government requests.
• Security: To protect our website, services, and users from fraud, unauthorized access, or other illegal activities.

Cookies and Similar Technologies

We use cookies and similar technologies to collect website usage data and enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a longer period).

You can control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our website.

For more information about our use of cookies, please see our Cookies Policy.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption technology to protect sensitive data during transmission and storage.
• Access Controls: We restrict access to personal information to authorized personnel who need it to perform their job duties.
• Regular Security Assessments: We conduct regular security assessments and audits to identify and address potential vulnerabilities.
• Employee Training: We provide training to our employees on data protection and security best practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Sharing Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, marketing agencies, and IT support providers. We require these service providers to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with trusted business partners who offer products or services that may be of interest to you. We will only do this with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required to do so by law or legal process.
• Affiliates: We may share your information with our affiliates, which are companies that are under common control with AutoFix Garage.

We do not sell your personal information to third parties.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected] or (305) 555-0101. We will respond to your request within a reasonable timeframe.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. The specific retention period will depend on the nature of the information and the purposes for which it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

AutoFix Garage
1234 Biscayne Boulevard
Miami, FL 33132
Email: [email protected]
Phone: (305) 555-0101

Last Updated: October 26, 2025